Robotic process automation
Bots handle repeatable back-office tasks: routing, checking, updating, notifying, logging, and triggering next steps.
United for Care · RPA · Power Automate · Copilot · Agentic Workflows
300+ automation processes. One operating layer.
United for Care needed more than isolated automation. We deployed 300+ robotics and RPA processes across the organisation. Power Automate, Copilot, bot-led workflows, and agentic compliance logic. While humans kept control of every sensitive decision.
0+
RPA processes deployed
The confirmed program figure
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Automation layers
Execution, assistance, intelligence
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Back-office workflow families
Each with a bot/human split
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Departments covered
Across the organisation
The Challenge
Critical workflows. Manual everything.
As United for Care grew, back-office teams managed an increasing number of repetitive, rules-based processes. Critical to service delivery. But they required manual checking, manual routing, manual data entry, and repeated follow-up.
Workflows lived across inbox queues, spreadsheets, system checks, manual updates, compliance review, and follow-up emails. Slow, repetitive, hard to see end-to-end.
The Real Problem
The real challenge was scale.
The challenge was not to automate individual tasks. It was to create a scalable automation foundation that could support the organisation across departments, systems, and operational scenarios.
With visibility across automated and human work, and human oversight preserved on sensitive decisions.
Three layers
Execution, assistance, intelligence.
Copilot-enabled productivity
Copilot and Microsoft automation tools support staff with workflow assistance, information retrieval, task preparation, and structured execution.
Agentic compliance workflows
Advanced agentic logic evaluates complex scenarios, determines required actions, identifies exceptions, and routes decisions to humans when needed.
How the operating system works
Six stages. One layer.
01
Process intake
Work enters the automation layer from operational systems, staff requests, scheduled checks, and exception events.
02
Bot assignment
Repeatable tasks route to bots that check information, move data, trigger notifications, update records, and prepare next steps.
03
Copilot assistance
Where staff involvement is needed, Copilot-enabled workflows prepare information and summarise context.
04
Agentic logic layer
For complex compliance processes, agentic workflows apply deeper logic across multiple inputs to determine the next action.
05
Action execution
The system executes the next action or prepares the case for human review.
06
Monitoring and improvement
Process activity, exception rates, and automation coverage are monitored, refined, and expanded.
The bot / human split
Every workflow has an explicit boundary.
Every automated workflow has an explicit boundary: what the bot handles, and where human control begins.
Workflow
Bot
Human
Task routing
Routes requests to the correct team by rule
Humans handle escalations and unusual scenarios
Record updates
Applies standard updates across systems
Humans validate sensitive or high-impact changes
Exception queues
Identifies incomplete or unusual states
Humans make judgement-based decisions
Approval preparation
Assembles context, evidence, recommended action
Approvers make the final decision
Inbox triage
Classifies and routes inbound messages
Humans handle complex or sensitive correspondence
Operational reporting
Generates routine reports on schedule
Leaders interpret trends and decide actions
"Automate the repeatable. Assist the human. Escalate the complex. Monitor the system."
The Outcome
An operating layer, not a pile of scripts.
The impact was not automation volume. It was the creation of an operating layer that supports people, processes, and compliance at scale.
Bots handle repeatable execution. Copilot supports human productivity. Agentic workflows apply structured logic. Human teams retain control over sensitive decisions, exceptions, approvals, and judgement-heavy work.
300+ RPA processes deployed
Multiple back-office workflow families automated
Copilot-enabled workflows introduced
Complex agentic compliance workflows implemented
Improved consistency of process execution
Stronger visibility across compliance-related actions
Reduced manual handling in recurring workflows
More scalable operational support model
Scale it properly
Automation that compounds instead of fragmenting.
Automation coverage across the program. Indexed
Scope your automation program.
We map what to automate, what to assist, and what stays human.
United for Care engagement delivered through the Human Nexus group. The 300+ deployed-process figure is confirmed; illustrative interface and dashboard figures are excluded from this account.
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