Counterpart service

From one expert to a working counterpart.

See where this approach has worked, how long delivery takes and how we price it.

Use cases

Workflows in practice.

Human Nexus case studies, with client names withheld. Each page separates reported results from expected benefits. These engagements show relevant workflows, not separately deployed Counterpart products.

NDIS provider

Voice and back-office work for NDIS care

Shift-confirmation calls and administration in one account. More than 300 processes reported deployed. Staff keep sensitive decisions.

Read the case study Care operations

Voice AI for workforce scheduling

A care provider's voice workflow confirms shifts and passes uncertainty to staff. The source reports capabilities, not measured savings.

Read the case study Care organisation

300+ automation processes

More than 300 processes deployed, as reported by Human Nexus. Staff retain sensitive decisions and approvals.

Read the case study Pet supply retailer

Purchase-order automation

Manual processing capacity fell from about 4.5 full-time roles to about 0.5 for exceptions, according to the published case study.

Read the case study

Timeline

One workflow live in 1 to 2 weeks.

The four stages below run inside that window.

Stage 1
Pick one workflow
One repeatable task and the person who does it best.
Stage 2
Capture the expert
A short workshop and recorded examples of real cases.
Stage 3
Build and test
We build the counterpart, connect your systems and test real scenarios.
Stage 4
Go live
The counterpart takes real work with a person watching.

Plans

Setup fee, then monthly.

Each quote follows a scoping session. The setup fee builds the counterpart. The monthly fee runs and tunes it.

Plan	Single counterpartOne workflow, one expert.	Team counterpartsSeveral workflows across a team.	EnterpriseHigh volume and strict controls.
Price	Priced after scoping	Priced after scoping	Priced after scoping
Includes	One counterpart modelled on one person One workflow, such as inbound calls Connection to up to two systems Weekly tuning in the first month	Counterparts of several team members Multiple workflows and handovers Connections to your CRM, bookings and inboxes Call listening and sentiment alerts Monthly performance review	Counterparts across departments Custom system integrations Separate environment and data controls Named delivery lead
Action	Scope this counterpart	Scope this counterpart	Scope this counterpart

Questions

Before you start.

Read answers about pricing, timelines, security and how a counterpart handles the work.

Read the Counterpart FAQ

Start with one workflow.

Use the counterpart builder to tell us the work, the systems and the volume.

Open the counterpart builder